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FAQ

Reservations

How much is the cancellation fee?
4-21 days prior -- 10%
1-3 days prior -- 100%
Same day -- 100%
(For Hoshino Resorts Tomamu standard plan)

*There could be situations where a cancellation fee can occur even earlier than the above. For more information, please check the plan details.
*If you made reservations through a travel company, please ask the company and pay depending on the contract.
*Cancellation fees for activities etc. are on the reservation page.

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If I paid with a credit card when making a reservation, when will the actual transaction take place?
The transaction generally takes place one to three months after the date of your reservation. Foreign exchange rate is based on the date you made reservation, not based on your check-in date. Regarding the actual date of credit card payments, please contact your credit card company directly.

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Can I check-in early? Can I check-out late?
You can only use the room after 3 PM, but the facilities in resort are available before that. You can also store your luggage before your room is available.
If you want to access Minamina Beach before check-in, please visit the front desk of the hotel you are staying in.

If you would like to check-out late, please talk to the front desk of the hotel you are staying in. (Depending on the rooming situation, it maybe not be possible to fulfill your request. We appreciate your understanding in advance.)

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Guestroom

Is there a place to smoke inside the hotel?
All rooms are non-smoking. Please use the smoking area on the lobby floor in each hotel for cigarettes, plooms, and electronic cigarettes.

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Can I request an extra bed?
If you register a co-sleeping preschool child while booking and want to request a bed, we will prepare one bed for 4,000 yen (tax included).

The size of the bed is 190 cm × 90 cm.
Please contact us in advance at the reservation center (0167-58-1122 reception hours 10:00 - 18:00).

* There are a limited number of beds available. We appreciate your understanding in advance.
* An additional bed may not be available in certain room types. Depending on the room type, we might prepare the sofa bed.

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Is it possible to use a baby bed?
For children under 1 year old, we can prepare a baby bed for no charge.
The size of the bed is 110 cm × 58 cm.

Please contact the reservation center (0167-58-1122, reception hours 10:00 ~ 18:00) with your reservation number after reservation.
* There are a limited number of beds available. We appreciate your understanding in advance.
* From safety reasons, you can only use a baby bed for children under 1 year old, or for children who can not stand up yet.

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Dining

Are there restaurants that accept reservations?
Some restaurants accept dinner reservations through the web.
For more information, please look at the restaurant page for details.
Restaurant & Cafe

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Transportation

Is there a shuttle from Tomamu station?
We have a shuttle to pick you up at the Tomamu station. If you do not see a bus in front of the station, please contact us (TEL 0167-58-1111).
It takes approximately 5 minutes to arrive at Tomamu The Tower, and 10 minutes to arrive at Risonare Tomamu.

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Please tell me the MAPCODE.
The MAPCODE is 608 511 304 * 40

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Is there a charge for parking? Do I need a reservation?
Parking is free and reservation is unnecessary.
The parking lot varies depending on the facilities you use.
RISONARE Tomamu
Please follow the signs towards the entrance of RISONARE Tomamu. We will guide you to the parking lot.

Tomamu The Tower
Please follow the signs to the "T1" or "T2" parking lots. Guests with a lot of luggage can arrive by car to the entrance of Tomamu The Tower.

Unkai Terrace (during the business hours only)
Please follow the signs to the "U1" parking lot.

Ski resort (winter season only)
Please follow the signs to the "U1" parking lot.
* You can go to ski resort from each hotel.

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Other

Is there a special menu for anniversaries?
We have cake, a fruit platter, flowers, and sparkling wine available.
Please contact us by email (yoyaku@slowtomamu.co.jp).

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Can I send my luggage in advance? Is it also possible to send the luggage from Tomamu?
We accept luggage sent in advance.
Due to various factors, your luggage delivery may be delayed. Please send it early to ensure its arrival before your reservation date.
You can pick up your delivered luggage at the cloakroom.
Address
Naka-Tomamu Shimukappu Yufutsu Hokkaido JAPAN 079-2204
Hoshino Resorts TOMAMU + [RISONARE Tomamu] or [The Tower] * Required
Phone number 0167-58-1111

* Important
Be sure to include a representative's name (including Japanese furigana) and your check-in date on the invoice.
Please bring a copy of your invoice to ensure quicker processing of your luggage. After checkout, you luggage can be sent from the hotel. (Yamato Transport, COD only, only in Japan)

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Can I use a drone?
For safety reasons, drones can not be used throughout Hoshino Resort TOMAMU.
* Except when permitted in advance for interview etc.

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