4-21 days prior -- 10%
1-3 days prior -- 100%
Same day -- 100%
(For Hoshino Resorts Tomamu standard plan)
*There could be situations where a cancellation fee can occur even earlier than the above. For more information, please check the plan details.
*If you made reservations through a travel company, please ask the company and pay depending on the contract.
*Cancellation fees for activities etc. are on the reservation page.
You can only use the room after 3 PM, but the facilities in resort are available before that. You can also store your luggage before your room is available.
If you want to access Minamina Beach before check-in, please visit the front desk of the hotel you are staying in.
If you would like to check-out late, please talk to the front desk of the hotel you are staying in. (Depending on the rooming situation, it maybe not be possible to fulfill your request. We appreciate your understanding in advance.)
For children under 1 year old, we can prepare a baby bed for no charge.
The size of the bed is 110 cm × 58 cm.
Please contact the reservation center (0167-58-1122, reception hours 10:00 ~ 18:00) with your reservation number after reservation.
* There are a limited number of beds available. We appreciate your understanding in advance.
* From safety reasons, you can only use a baby bed for children under 1 year old, or for children who can not stand up yet.
We have a shuttle to pick you up at the Tomamu station. If you do not see a bus in front of the station, please contact us (TEL 0167-58-1111).
It takes approximately 5 minutes to arrive at Tomamu The Tower, and 10 minutes to arrive at Risonare Tomamu.
Can I send my luggage in advance? Is it also possible to send the luggage from Tomamu?
We accept luggage sent in advance.
Due to various factors, your luggage delivery may be delayed. Please send it early to ensure its arrival before your reservation date.
You can pick up your delivered luggage at the cloakroom.
Naka-Tomamu Shimukappu Yufutsu Hokkaido JAPAN 079-2204
Hoshino Resorts TOMAMU + [RISONARE Tomamu] or [The Tower] * Required
Phone number 0167-58-1111
Be sure to include a representative's name (including Japanese furigana) and your check-in date on the invoice.
Please bring a copy of your invoice to ensure quicker processing of your luggage. After checkout, you luggage can be sent from the hotel. (Yamato Transport, COD only, only in Japan)