Check-in time is 15:00 and check-out time is 11:00.
If you would like to use Mina-Mina Beach (pool) before the check-in time, please visit the front desk to register first and get an entrance ticket.
*You can't enter the room before check in and after check out.
21 days to 4 days before: 10%,3 days to 1 day before: 100%,On the check-in day: 100%
(for the official website standard plan)
*Please note that cancellation fees may apply for Speial Offer plans prior to the days in the above-mentioned policy. Please check the details of each plan.
*If you are booking through a travel agency or hotel and flight package, please contact your travel agency. Please pay according to their contract.
*Please inquire directly about cancellation fees for activities and other services at the time of reservation.
*If the credit card used for payment is no longer valid due to loss or deregistration, etc., the refund will be made to your designated bank account. Please note that you will be responsible for any transfer fees.
*Depending on the date of cancellation for your reservation, a predetermined cancellation fee will be charged.
In that case, the refund will be made to your registered credit card deducting the cancellation fee.
If the cancellation month is different from the month of booking (payment), the full amount of the accommodation fee will be initially charged, and the refund amount will be refunded after the cancellation month.
*Please note that it may take some time for the refund amount to be credited to the customer's account after the refund process has been completed.
If you have any questions about the timing of your refund or the amount on your credit card statement, please contact your credit card company directly.
The parking space is free and doesn't require the reservation. Please check the following information as the location of the parking space depending on the hotel you are staying at.
Guest staying at Tomamu The Tower
If you have a lot of luggage, please come to the entrance of Tomamu The Tower. Please drop off your luggage at the entrance and drive to the parking lot.
If you don't have much luggage, you can park your car in the parking lot and walk back through the connecting stairs to the lobby.
If you have a lot of luggage, please turn left here and go to the entrance.
If you go straight by Tomamu the Tower on your left, you will find the "T1" parking lot.
*If the "T1" parking lot is full, use the "T2" parking lot located further ahead instead.
If you go up these stairs from the T1 parking lot, you will find the entrance to Tomamu the Tower.
Guest staying at RISONARE Tomamu
Guests staying at RISONARE Tomamu should come directly to the entrance. Our staff will guide you to the parking lot.
Pass through the 'T1' parking lot on the right side of Tomamu The Tower.
If you go a little further, there is a junction. Go right.
If you proceed straight for about 2-3 minutes, you will arrive at the entrance of RISONARE Tomamu on your right at the end of the road. Our staff will guide you to the parking lot.
*You will pass the parking lot once on the way to hotel entrance, but the staff will show you the way from the parking lot to the hotel, so please proceed to the entrance.
Guests visiting the Unkai Terrace (summer)/Terrace of Frost Tree (winter), Ski Resort, and Mina-Mina Beach
When you enter the resort and follow the road, there is an information board. Please follow the directions. Please use the "U1" parking lot.
I have booked different plans for each day, can I stay through in the same room?
If you have booked the same room type in the same hotel under the same name of the booking representative, we will prepare the same room for you even if you have different plans. If you have booked with different plans for each day, please let us know when after you completed the bookings.
The shop at Tomamu The Tower offers a variety of souvenirs (confectionery, sundries), drinks and daily necessities.
The shop at RISONARE Tomamu offers a carefully selected variety of souvenirs, drinks, and daily necessities, which are different from those at Tomamu The Tower.
Items of daily necessities
Tooth brushing set, lip balm, mask, cooling wet napkins, lens cleaning solution, sticking plaster, skin care cream, shampoo, conditioner, stocking socks, nail clipper, feminine sanitary product, antistatic spray, battery (AAA, AA), SD card, sunscreen, facial wash, makeup remover, lotion *It may be out of stock.
Is there any shuttle bus service between JR Tomamu Station and the resort? Also, is it available for day trips?
There is free shuttle bus. It is also available for day trip guests.
・From JR Tomamu Station to each facility in reosrt
A bus will pick you up according to the arrival time of all the JR trains
If there is no bus awaitng in front of the station, please call us via the dedicated telephone installed in Platform 2 at Tomamu Station.
It takes about 5 minutes to get to Tomamu The Tower and about 10 minutes to get to RISONARE Tomamu.
*Please tell us the name of the place you will visit when you get on the bus.
・From each facility in reosrt to JR Tomamu Station
The shuttle bus from each facility is by pre-booking only. Guests using JR on their way back should inform the front desk staff when they arrive. The departure time of the shuttle bus will be announced.
If you arrive after 11PM, please call us to let us know.Contact us: +81-167-58-1111
If you are arriving before 11PM(JST), it is not a problem if it is later than the estimated time provided at the time of reservation.
Free rental is available. Please contact the Reservation Center in advance (0167-58-1122 10AM~6PM(JST). *Numbers are limited. We appreciate your understanding.
Smoking is not allowed in the resort. If you want to smoke, including heated cigarettes or e-cigarettes, please do so in the smoking room on each hotel lobby floor. Please refrain from smoking in the outdoor space.
We will do our best to accommodate your preferences, but we cannot guarantee them in advance. There may be cases where we cannot fulfill your requests.
The accommodation plan rates on the official website are a service that guarantees the best rate.
The Best Rate Guarantee applies to a comparison period of 24 hours from the time of reservation.
The guarantee does not apply to plans that are exclusively for members, employee benefits, corporate contracts, plans not publicly displayed for general customers, package plans that include transportation, or plans with no online rate available. Additionally, plans with different benefits or contents are not subject to comparison.
(The "Plans with Airline Ticket" listed on our official website are also not eligible for the Best Rate Guarantee.)
If you have made a reservation on our official website and finds a lower rate on another booking site, please contact us with the date and time of the comparison, the booking site, reservation date, stay dates, name of the plan, and the rate.We will offer the same price.
If you booked through our official website, you can check your reservation here. Reservation
For reservations made through other sites, please contact the booking site or travel agency directly, as we do not handle such inquiries.
Additionally, we have confirmed unauthorized resales of our accommodation products on certain booking sites.
Examples of unauthorized resales:
• Selling at unreasonably high prices
• Selling without securing actual rooms
• Selling accommodations that do not match the actual product
Is it possible to send luggage in advance? Also, can luggage be sent from Tomamu?
You can send it.
Since there is a possibility of delayed arrival due to bad weather, please send your luggage to arrive by the day before check-in to ensure a smooth delivery of your important belongings.
When picking up your luggage, please approach the information counter or front desk.
■ Shipping address for your luggage
〒079-2204
Naka-Tomamu Shimukappu Yufutsu Hokkaido JAPAN
Hoshino Resorts TOMAMU + [ name of hotel where you are staying is required ]
TEL: 0167-58-1111 Please be sure to include the "Name of the representative guest (including English spelling)" and "Check-in date" on the delivery slip
*Please bring a copy of the delivery slip with you, as it will make the delivery process smoother.
After check-out, luggage can be shipped from the hotel (prepaid or cash on delivery are both acceptable / COOL delivery not available / shipping within Japan only). We use Yamato Transport for shipping.
Can I book an accommodation with airfare included from the official Tomamu website?
We offer Hotel+Flight packages (Dynamic Packages) exclusively on the official website of Hoshino Resorts Tomamu. There are exclusive benefits and special plans only available with the official website's airfare-inclusive plans. Please note that the benefits and contents of this plan are not applicable to airfare-inclusive plans offered by travel agencies or other accommodation booking sites, plans exclusively for members or employee benefits, or corporate contracts.
(Managed and sold by Time Design, Inc.
Every year in April and November, all facilities are closed for maintenance.
The operating periods for each hotel may vary every summer and winter, so please check the reservation availability period for each hotel on the room reservation page for more details."
Please note that RISONARE Tomamu will also be closed in May.
It is listed on the inquiry page. Click for more information. Summer Winter
*If the line gets busy, you may have to wait. We appreciate your understanding.
*Contact for emergency situations at night or for arrivals on the day:
Tomamu The Tower +81-167-57-2048 (19:00-9:00)
RISONARE Tomamu +81-167-58-1040 (19:00-9:00)
Please use the free area shuttle bus operating every 15 to 20 minutes within the area for each facility. (During certain periods, the shuttle bus may be called at the front desk.) Please contact the front desk of each facility for operating hours.
A Seven Bank ATM is available 24 hours in lobby of Tomamu The Tower.
For information about cards that can be used and fees for Seven Bank ATMs, please visit here.
（Seven Bank website）
*It may not be available due to maintenance by each card company.
*There is no foreign currency exchange service at the front desk.
Credit cards are accepted for payment of accommodation fees, at Mina-Mina Beach, shops and restaurants (except some), and for activities (except some)."
Debit cards and Quick Pay are not accepted.
edy has been unavailable since November 2015.
* Cards with the above brands can also be used.
GIFT CARD
JCB GIFT CARD
◯
VISA GIFT CARD
×
UC GIFT CARD
×
UFJ GIFT CARD
×
DC GIFT CARD
×
Diners Royal Check
×
JTB Nice Gift
○
JTB Nice Stay
×
JTB Nice Strip
×
Others
PayPay, auPay and Merpay are accepted.
*Please check the payment methods available at each restaurant on their respective introduction pages.
It is available for both stay guest and day trip guest.
The Unkai Terrace is open only in summer, and in winter it is open as Terrace of Frost Tree. Enjoy a spectacular winter experience.
■Winter
Extreme cold.
From late January to February, when it is extremely cold, temperatures can occasionally drop to around minus 30 degrees in the morning.
The average temperature is around minus 10 degrees, please take proper winter clothes for cold protection. The humidity is low, and the cold is more of a 'painful' feeling than a freezing one, so please be sure to bring ear warmers, gloves, and something to cover your skin like a neck warmer if you are skiing.
Because of the extreme cold in Tomamu, there is a long period of accumulation of powder snow, and you can also see often diamond dust, sun pillars, and light pillars. You can also enjoy the starry sky and the light of the ice village as it gets colder.
■Summer
It can reach 25 degrees in summer and nearly 30 degrees several times a year.
It is hot under direct sunlight, such as at the Terrace, but the temperature is comfortable if there is no sunlight.
After the middle of August, the morning and evening become very cold, so it is recommended that you bring a long-sleeved jacket.
For safety reasons, climbing from the foot of the mountain is prohibited. There is hiking course from Unkai Terrace to the top of mountain. It takes about 40minutes for one-way.
*The climbing season is usually from July to September. It is subject to change due to lingering snow.
Is it possible to take pictures wearing a wedding dress or tuxedo?
We are sorry, but other than the bride and groom having wedding ceremony at the Chapel on the Water or Ice Chapel, no photography in wedding dress or tuxedo is allowed.
Is it possible to visit the Chapel on the water and its surroundings?
Depending on the season, we may have set times for public viewing for free.
Click for more details Summer Winter
*If you are considering a wedding ceremony, please refer to here.
Do I need to book meals in advance? How do I make a reservation?
Some restaurants require reservations, but many do not. For details, please check each store's page.
Also, reservations can only be made on the web through our official website.
*We do not accept reservations over the phone. We appreciate your understanding.
Free rentals are available.
Please contact the reservation center in advance (0167-58-1122, available from 10:00 to 18:00) or via email.
For inquiries: Inquiry
*Baby Bed
RISONARE Tomamu: For children up to 2 years old (24 months).
Tomamu The Tower: For children who cannot stand yet.
*Numbers are limited. We appreciate your understanding in advance.
Do you have rental equipment and amenities for infants?
Diaper bins, auxiliary toilet seats, baby chairs, step stools, baby hangers, toys and strollers can be rented free of charge. Please contact us in advance as the number of these items are limited. If you would like child-friendly amenities, please ask our staff. (Toothbrushes, slippers and bubble balls for body washing). We also have dedicated rooms such as the "Baby's Room," and "Kids Quadruple Room" that offer all the above items.
Detailed information about rental items and amenities is available on this page: TOMAMU Family Services
If you are staying at the RISONARE Tomamu or Tomamu the Tower, it is provided for free, so please ask the front desk if you would like it. Available in small, medium, large and BIG sizes.
*A "diaper station" is set up on the dedicated floor of each hotel's "Baby's room" and "Kids Quadruple Room," so guests can take the diapers freely during their stay.
Co-sleeping is allowed for children up to 6 years old, and the number of children co-sleeping must not exceed the room capacity. For example, if the room capacity is 2 people, up to 2 adults and 2 children can stay.
Can I use the Mina-Mina Beach and Kirin-no Yu before check-in time and after check-out?
It can be used before check-in time and after check-out (on the day of check-out).
If you wish to use the facility before check-in time, please stop by the front desk of the hotel where you are staying to check in.
At that time, we will give you a free passport for MinaMina-Beach Kirin-no Yu, and you can enter if you show your free passport.
Even after you check out, you can enter if you show your free passport all day on the day you check out.
Please tell me the business days and hours of Mina-Mina Beach and Kirin-no Yu.
As for Mina-Mina Beach, basically you can use it during the business period of the hotel. The business hours vary depending on the season. Please check each facility's page for details. Mina-Mina Beach Kirin-no Yu
There is no age limit for children in both Mina-Mina Beach and Kirin-no Yu. We also sell diapers for children to play in the water (Sizes: S, M, L), so please feel free to use them even if you are with small children.
Please refer to below. It may be closed on the day and even during the hours, so be sure to call to confirm.
■Japanese Red Cross Shimizu Red Cross Hospital (Shimizu Town, about 30 minutes by car via highway)
Day of clinic: weekdays
Office hours: 8：30～17：00
Closed: Saturdays, Sundays, national holidays, year-end and New Year holidays (December 29 to January 3).
Subjects: General practice, internal medicine, gastroenterology, pediatrics, surgery, orthopedics
TEL 0156-62-2513
■Tomamu Clinic (Upper Tomamu, about 10 minutes by car)
Day of clinic: Mondays and Wednesdays
Office hours 9:00～11:30、13:30～16:30/ No night visits.
Closed: Tuesdays, Thursdays, Fridays, Saturdays, Sundays and holidays.
Department of Internal Medicine, Pediatrics
TEL 0167-57-2024
*In case of emergency or at night, we will call an ambulance. In such cases, the patient will usually be transported to hospitals in Furano or Obihiro. It takes about 30 minutes for an ambulance to arrive, and 30 to 70 minutes to get to the hospital from Tomamu.
*The hotel does not provide transportation to and from the hospital.
Please refer to below.
Shimukappu Village "Yunosawa Hot Spring" (no open-air bath) (about 30 minutes by car)
Shintoku-cho Kutsuku "Tomurausi Climbing School" (with open-air bath) (about 60 minutes by car)
Otofuke-cho "Tokachigawa Hot Spring" hotel day-trip bathing [About 70 minutes by car on highway]
Are there any restaurants, supermarkets or convenience stores nearby?
There are no supermarkets or convenience stores nearby, so we recommend that you purchase necessary items before boarding the train or getting on the highway.
(The nearest store is about 30 km away.)
