Information
Details of 2020 Green Season Reservations
Since November 20, 2019, we start accepting room reservations between July 26 and August 29, 2020.
During this period, the reservation has to be more than one night.
Other than this period, we have one-night packages.
However, a stay for at least two nights is recommended to fully enjoy Tomamu
Cancel Policy
If you would like to cancel the reservation by any reason which caused by your own condition after the reservation is completed, you will be asked to pay for the following cancel charge.
* This package is required to be paid in advance by using the credit card.
* Please noted any amendment (including date, number of people, name of the guest, package type, etc.) is not available after the credit card payment is completed.
* The package with the air ticket is sold by Time Design Co., Ltd. (The cancel policy will be different)
| Canceling Date | Charge |
|---|---|
| Reservation Completed date to 22 days before | No Charge |
| 21 to 4 days before | 10% of the total price |
| 3 to 1 day before | 100% of the total price |
| On the check-in date | 100% of the total price |
- After 180 days of the date you completed the reservation, the cancellation on the website will become NOT available.
- In the above case, please kindly contact the hotel.
- We will help you cancel the reservation and refund the fee to the BANK ACCOUNT you designate, but please noted that the bank transfer fee will be asked to be paid by the guest.
